After-Sales Service Policy

We value every customer and stand behind the quality of our watch repair tools and equipment. To ensure your satisfaction, we provide a clear and reliable after-sales service policy.

Warranty Coverage

All products are covered by a 12-month limited warranty against manufacturing defects.
The warranty applies to normal use and excludes damage caused by misuse, unauthorized repairs, or accidents.
For products with extended warranty options, please check the specific product page.

Repair & Replacement

If your product has a quality issue within the warranty period, we will provide free repair or replacement.
For out-of-warranty service, we offer paid repair solutions with original spare parts.
Customers are responsible for return shipping costs unless the issue is confirmed as a manufacturing defect.

Technical Support

Our professional support team provides lifetime technical assistance via email or online consultation.
We also offer user manuals, setup guides, and troubleshooting resources to help you use our products with confidence.

Return & Refund

Eligible products may be returned within 30 days of delivery in unused condition and original packaging.
Refunds will be processed after inspection. Shipping fees are non-refundable.
For details, please refer to our Return & Refund Policy page.

Contact Us

If you need after-sales support, please contact us:

WhatsApp:+86 18904278781

Email: service@havomec.com

Our team is committed to responding within 24–48 hours on business days.